uwantiwant Support

Get help: email support@uwantiwant.com and we'll get back to you within two working days.

Common questions

• Can't sign in: tap "Forgot password?" on the sign-in screen and we'll email you a code.
• Purchases and refunds: coins, online tickets and subscriptions bought in the app are refunded by Apple. Request one at reportaproblem.apple.com. Coins aren't cash and can't be refunded by us.
• Cancel a subscription: on your iPhone, open Settings → your name → Subscriptions.
• Tickets to in-person events are paid by card through Stripe. You can get a refund, including our fee, until the event starts, but not after. If a host cancels, your ticket is refunded.
• Card gifts: the receiver can withdraw a card gift 7 days after it's sent. A gift whose charge is disputed with the bank is taken back.
• Creator payouts: connect a payout account from Settings → Creator dashboard. Payouts are monthly once you reach $25.
• Report someone: tap their name, or tap them in a world, then Report. Hosts and our team review reports.
• Block someone: tap their name, then Block. You'll stop seeing their messages.
• Delete your account: Settings → Privacy → Delete account. See the Privacy Policy for what is removed.
• Privacy questions: privacy@uwantiwant.com.